Implementation of Stakeholder relations programme

Project Status:	Completed
Project Number:	577
Project Scope:	The main objective is to set standards and procedures for resolving and preventing Stakeholder complaints. To develop and implement manuals and guidelines that will equip the RBN Administrators Forum members with skills which will enable them to meet and exceed Stakeholder expectations. In scope: Development of customer satisfaction questionnaire; Drawing up of guidelines; Meeting with internal Stakeholders(like Communications); and Development of policies and procedures of customer care.
Key Focus Area:	All
Focus Areas:
Beneficiaries:	Community, RBN Employees
Regions:	Capital Region
Villages:	Phokeng
Institutions:	Office of the Private Secretary
Progress Actual:	100 %
Progress Planned:	100 %
Baseline Start Date:	Wednesday 13 July 2011
Baseline End Date:	Tuesday 3 July 2012
Actual Start Date:	Wednesday 13 July 2011
Actual End Date:	Tuesday 3 July 2012
Schedule Variance:	0 days 0 %
Approved Total Budget:	Hidden
Total Expenditures:	Hidden
Estimated to Complete:	Hidden
Total at Completion:	Hidden
Budget Variance:	Hidden 0 %
Risks:	1
Issues:	Unresolved: 0 Resolved: 1 Total: 1

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